Customer Service


Shipping & Delivery
We have a free delivery policy for friends in Europe! For orders outside of Europe we have a fixed fee of 5€ unless you buy 3 or more products, then it´s free for you too! All of the ordered products are custom made for you! Meaning, they don´t sit around in a warehouse - lonely hats in big boxes...we don´t like that! We make them as you order them, and they are delivered to you as brand new, hotter than a french baguette. To be able to do this, we need a little extra time for it, nevertheless we promise to do it as fast as possible, and our approximate delivery time is 10 days! Might be faster, or slower depending on weekends and holidays! There is nothing better than waiting for something nice!
Privacy & Security
This online store is hosted by Magento Inc., All the payments are processed through Paypal Inc. and online payment processors that make online shopping with your credit card or online bank safe! If you have any questions about other privacy & security issues e-mail us
Returns & Replacements
When you receive your product, and it´s not quite something you wanted, you can send it back, and we will replace it with another product or give your money back.

Headquarters Villawool™ LTD.
Merikotka 7-17, 93815 KURESSAARE
Estonia, Tel: +372 53057757

Flagshipstore Helsinki
The Empire Design Store & Gallery
Pursimiehenkatu 3, 00150 HELSINKI
Finland, Tel: +358 440186334
Monday-Friday 11-19
Saturday 12-17