Customer Service
- Shipping & Delivery
- We have a free delivery policy for friends in Europe! Why? Because we can, and don´t want to make online shopping more expensive for you.
All of the ordered products are custom made for you! Meaning, they don´t sit around in a warehouse - lonely hats in big boxes...we don´t like that! We make them as you order them, and they are delivered to you as brand new, hotter than a french baguette and more crisp than the morning paper. Now, to be able to do this, we need a little extra time for it, nevertheless we promise to do it as fast as possible, and our approximate delivery time is 2 weeks! Might be faster, way faster actually, but not much slower! There is nothing better than waiting for something nice!
Shipping costs for outside Europe are 5€/item. It´s really expensive to ship abroad, so we have to collect this fee. - Privacy & Security
- This online store is hosted by Magento Inc., a big and trustworthy online store host. All the payments are processed through Paypal Inc. and Verkkomaksut.fi online payment processors that make online shopping with your credit card or online bank safe! If you have any questions about other privacy & security issues e-mail us factory@villawool.com
- Returns & Replacements
- Shure, when you receive your product, and it´s not quite something you wanted, you can send it back, and we will replace it with another product or give your money back. No big deal!
- Contact
- Headquarters Villawool™ LTD.
Merikotka 7-17, 93815 KURESSAARE
Estonia, Tel: +372 53057757
factory@villawool.com
